Shipping Policy

Learn about our shipping methods, delivery times, and costs.

Shipping & Delivery Policy

Last Updated: September 2026

Blinzo is a hyperlocal marketplace that connects customers with participating local stores and businesses. Delivery availability, delivery time and delivery charges may vary depending on the store, customer location, order size, distance and other operational factors.

1. Delivery Availability

Delivery is available only within the service areas supported by participating stores and Blinzo delivery zones.

When you enter your delivery location, Blinzo may determine whether the location is eligible for delivery.

If your location falls outside an applicable delivery zone, the order may not be available for immediate delivery.

2. Delivery Time

Estimated delivery time may depend on:

  • Distance between the store and delivery address
  • Store preparation time
  • Number of items in the order
  • Traffic and road conditions
  • Weather conditions
  • Delivery partner availability
  • Peak-hour demand
  • Store operating hours
  • Other unforeseen circumstances

The delivery time displayed during checkout is an estimated time, not a guaranteed delivery deadline.

3. Delivery Charges

Delivery charges may vary based on:

  • Delivery distance
  • Order value
  • Store
  • Delivery zone
  • Delivery type
  • Applicable offers
  • Demand or operational conditions

Any applicable delivery charges should be displayed before the order is confirmed.

4. Free Delivery

Certain orders or promotional campaigns may qualify for free delivery subject to the conditions displayed on Blinzo.

Free delivery eligibility may change from time to time.

5. Delayed Delivery

Delivery may occasionally be delayed because of:

  • Heavy traffic
  • Weather
  • High order volumes
  • Store preparation delays
  • Delivery partner availability
  • Incorrect or incomplete delivery information
  • Events outside Blinzo's reasonable control

Where reasonably possible, customers may be informed of significant delivery delays.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact number.

If a delivery cannot be completed because the address is incorrect, inaccessible, incomplete or the customer cannot be reached, additional delivery attempts or charges may apply where applicable.

7. Order Handover

Customers should ensure that someone is available to receive the order at the provided delivery address.

For certain orders, the delivery partner may request an order confirmation, OTP or other verification before completing delivery.

8. Restricted / Unavailable Locations

Blinzo or participating stores may restrict delivery to certain locations because of operational, legal, safety or service-area limitations.

9. Damaged or Missing Items

If an item is missing, damaged or materially different from the ordered item, customers should report the issue through the available Blinzo support channel within the applicable time period.

Customers may be asked to provide photographs or other information to help investigate the issue.

10. Delivery Partner

Orders may be delivered by Blinzo delivery personnel, participating sellers or third-party delivery partners, depending on the applicable service model.

11. Changes to This Policy

Blinzo may update this Shipping & Delivery Policy from time to time. Updated versions will be published on this website.