Privacy Policy
Learn about your privacy rights and how your data is handled.
Privacy Policy
Last Updated: September 2026
Blinzo respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Blinzo may collect, use, store and otherwise process information when you use our website, mobile applications, marketplace services and related services.
This policy is intended to provide clear information about our data practices. India's Digital Personal Data Protection framework includes the DPDP Act, 2023 and the Digital Personal Data Protection Rules, 2025.
1. Information We May Collect
Depending on how you use Blinzo, we may collect information such as:
Account Information
- Name
- Mobile number
- Email address
- Login information
- Account preferences
Delivery Information
- Delivery address
- Location information where enabled or provided
- Landmark
- Postal code
- Delivery instructions
Order Information
- Products ordered
- Store information
- Order amount
- Order status
- Delivery information
- Order history
Payment Information
Payments may be processed through third-party payment service providers.
Blinzo may receive transaction-related information such as payment status, transaction reference and payment method details necessary to process and reconcile an order.
We do not intend to store complete card details unless specifically required and lawfully permitted for a particular payment service.
Device and Technical Information
We may receive information such as:
- Device type
- Browser type
- Operating system
- IP address
- Application information
- Log information
- Technical identifiers
2. Location Information
Certain Blinzo features may require location information to:
- Identify nearby stores
- Determine delivery availability
- Calculate delivery distance
- Display relevant products and services
- Provide delivery estimates
Location access may depend on your device permissions and the features you choose to use.
3. How We Use Information
Information may be used to:
- Create and manage your account
- Process orders
- Coordinate deliveries
- Communicate order updates
- Provide customer support
- Improve our services
- Prevent fraud and misuse
- Maintain security
- Process payments
- Provide relevant marketplace functionality
- Comply with applicable legal obligations
4. Communications
We may contact you through:
- SMS
- Phone calls
- Push notifications
- WhatsApp or other supported communication channels
These communications may relate to account activity, orders, deliveries, security, support or service updates.
5. Sharing of Information
Information may be shared with relevant service providers where necessary to provide Blinzo services, including:
- Participating sellers
- Delivery partners
- Payment service providers
- Cloud and technology service providers
- Customer support providers
- Analytics or security service providers
We do not intend to sell personal information as a commercial product.
6. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorized access, misuse, loss or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
7. Data Retention
We may retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction records, resolving disputes, preventing fraud and meeting applicable legal or accounting requirements.
8. Your Choices and Rights
Subject to applicable law and the stage of implementation of relevant provisions, users may have rights concerning their personal data, including rights relating to access, correction, withdrawal of consent and grievance redressal.
The applicable framework requires clear and understandable notices and mechanisms for exercising relevant rights.
9. Children's Information
Blinzo is not intended to knowingly collect personal information from children except where permitted and handled in accordance with applicable law.
10. Third-Party Services
Blinzo may use third-party services such as payment gateways, maps, analytics, authentication and communication providers.
These services may process information according to their own applicable privacy policies.
11. Cookies
Blinzo may use cookies and similar technologies to:
- Keep users signed in
- Remember preferences
- Improve website functionality
- Understand website usage
- Improve security
12. Grievance / Privacy Contact
For privacy-related questions, requests or complaints:
Email: blinzo.help@gmail.com
Phone: +91 9600553647
Address: 177/1, Vigneshwaranagar, Nerupperichal, Tirupur-641602
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.